The system is based on the following principles:
- customer focus
- engagement of people
- process approach
- system approach to management
- continuous improvement
- evidence-based decision-making and
- relationship management.
In implementing the system, we determine the processes needed for the quality management system and their application throughout the organization. Our processes are constantly monitored, measured and analyzed for further improvement of their effectiveness and efficiency. This is done jointly with our suppliers and customers. Furthermore, outsourced processes or the processes we perform for other companies, are also subject to requirements of our system and controlled.
All our employees and the top level management are committed to following the set goals regarding the development of our company and quality of our products and services. We are aware that employees' satisfaction is essential to a company success. For this reason, we identify the necessary skills, knowledge and competencies our employees need to have, and provide employees with the training resources, enabling them to grow both professionally and personally and advance their careers.
All activities within the company are directed towards finding solutions, which ensure customer satisfaction and continued trust.
Quality and Purchase Terms and Conditions KOPUR